Cancellation & refunds
Plans change and rivers change. Here is exactly what happens in each case, so there are no surprises either way.
If you cancel
30 or more days before your session: 75% refund (a 25% cancellation fee applies). 10–29 days before: 50% refund. Less than 10 days before: no refund, full amount retained. This applies regardless of the reason for cancelling.
No-shows
If you do not arrive for your scheduled session, you are not eligible for a refund.
If we cancel
If we need to cancel your booking — due to unsafe weather, river conditions, or other safety concerns — you receive a full 100% refund. We will notify you as soon as possible if this happens.
How to request a refund
Call us at +91 77367 72161 with your name and booking details (date and transaction ID) ready. Approved refunds are processed within 3–4 business days to your original payment method — the time it takes to actually appear in your account depends on your bank or payment provider, not on us.
Safety note
For everyone's safety, no participant under the influence of alcohol or other intoxicating substances will be permitted to join any activity. If you are turned away for this reason, no refund is given.
Payment structure
You pay 50% as a deposit when booking online. The remaining balance is paid at the jetty on the day of your session, in cash or by UPI. There is no booking fee and no hidden charges — the deposit and balance shown at checkout are the complete cost.
Group and student bookings
For groups of 25 or more, and for student groups, please contact us directly before booking. Cancellation terms for large groups are agreed at the time of booking and may differ from the terms above.
Need to cancel or reschedule?
WhatsApp is fastest — we usually reply within the hour. Have your booking name and date ready.